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SKILL.md — Intercom
Real skill file for agents. When to use / when not is inside the document. This is not a fake MCP listing.
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--- name: intercom description: Operate Intercom as an agent using public APIs, CLIs, and docs. Twin Score agent 83. --- # Intercom skill Intercom is the product messenger, help desk, and outbound series that later bet hard on Fin, its AI support agent. Humans (your customers) see the widget. Your agents and automations see the REST API and webhooks. Pricing is famously sharp-edged; we mention it. Twin Score on this directory is 80 for humans and 83 for agents, using the public rubric (interface, onboarding, human docs, collaboration, support, pricing fairness, accessibility, reliability versus API quality, MCP or tool surface, CLI, structured docs, machine auth, quotas, determinism, and skill packaging). Intercom is sold by Intercom, founded 2011, headquartered in Dublin, Ireland / San Francisco, USA. Pricing in public materials: Seat and add-on based (Fin AI agent, support, marketing). Quote-heavy. Machine capabilities we record: API excellent, MCP none, CLI none, docs strong, auth OAuth and access tokens. This page is editorial, not a star rating scraped from users. ## When to use Use this skill when a user asks to integrate, script, or evaluate Intercom (Intercom). ## When not to use Do not claim an MCP server exists unless the capability matrix says so (current MCP level: none). Do not invent user-count ratings. ## Capability matrix | Surface | Level | |---|---| | API | excellent | | MCP | none | | CLI | none | | Docs | strong | | Auth | OAuth and access tokens | | Webhooks | strong | | SDKs | http | ## Auth OAuth and access tokens ## Pricing (public) Seat and add-on based (Fin AI agent, support, marketing). Quote-heavy. ## Official site https://www.intercom.com ## Twin Score Human 80. Agent 83. Updated 2026-08-01. Rubric: https://buildsomethingagentswant.com/scorecard ## Alternatives - hubspot - zendesk